Refund policy
We want you to shop with confidence. This policy explains returns, exchanges, refunds, cancellations, and order changes for purchases made from IronBridge Home.
30-day return period
You may request a return for a defective or non-defective product within 30 calendar days after delivery. To begin a return, contact us before sending the product back. Returns sent without authorization may be delayed because we may be unable to identify the order.
Return eligibility
To qualify, the product should be returned with the items, parts, accessories, and documentation still available. Original packaging is not required. Reasonable inspection is permitted; however, products damaged through misuse, abuse, unauthorized alteration, or handling beyond what is reasonably necessary to evaluate them may not qualify for a full refund, except where law requires otherwise.
We do not designate products as final sale, and we do not sell custom or personalized products. Both defective and non-defective products may be returned under this policy.
How to start a return
Email us within the 30-day return period and include your name, order number, the product involved, the reason for the request, and whether you prefer a refund or exchange. Photographs may be requested when useful for a damaged, defective, incorrect, or incomplete order. We will provide authorization, return instructions, a prepaid return label, and a downloadable return form. Download and print the form, complete it, and place it inside the return parcel.
Return shipment deadline
After return authorization is issued, send the product back within 14 calendar days using the instructions and prepaid label we provide. Retain the carrier receipt until the return is completed.
Return and exchange shipping costs
IronBridge Home pays the return shipping cost for authorized returns and the standard shipping cost for approved exchanges. We do not charge a restocking fee, return fee, or exchange fee.
Defective, damaged, incorrect, or missing items
Contact us promptly if an order arrives defective, damaged, incorrect, or incomplete. We will review the issue and provide an appropriate replacement, completion, exchange, or refund at no additional cost. This does not limit any rights available under applicable law.
Refunds
After the returned product is received and inspected, we will notify you of the decision. Approved refunds are processed to the original payment method within 5 business days after inspection. Your bank, card issuer, or payment provider may require an additional 3-10 business days to post the credit. Shipping charges are not deducted because standard shipping is free throughout the United States.
Exchanges
To request an exchange, follow the same authorization process within 30 calendar days after delivery. If the requested replacement is unavailable, we will offer an available alternative or issue a refund to the original payment method.
Cancellations and order changes
You may request cancellation before the order ships. Address changes and other order modifications must be requested through customer service and can only be made before shipment. We cannot guarantee a change if fulfillment has already begun. Once an order has shipped, it must be handled through the return process after delivery.
Contact
Adamson IronBridge Wholesale LLC
3010 Blake James Dr, Lexington, KY 40509, United States
Phone: +1 870-634-6793
Email: support@shopironbridge.com
Website: https://ironbridgehome.com