Shipping policy
This policy explains processing, free standard shipping, delivery estimates, tracking, address changes, and delivery issues for IronBridge Home orders.
Shipping area and cost
We offer free standard shipping to valid delivery addresses throughout the United States. If an address cannot be served by an available carrier, checkout may not accept the order or customer service will contact you before fulfillment. No standard shipping charge is added.
Business days and order cut-off
Business days are Monday through Friday, excluding U.S. public holidays. Weekends and U.S. public holidays are not processing days. The daily order cut-off is 2:00 PM Eastern Time (ET) on business days. Orders placed after the cut-off, on weekends, or on a U.S. public holiday begin processing on the next business day.
Processing and delivery estimates
Order processing normally takes 1-2 business days. After processing and dispatch, transit normally takes 3-5 business days. The estimated total delivery time is therefore 4-7 business days. These are good-faith estimates, not guaranteed delivery dates; severe weather, carrier disruptions, high-volume periods, address issues, and other events outside reasonable control may cause delays.
Order confirmation and tracking
After an order is placed, we send confirmation to the email address provided at checkout. When tracking is available, we send a shipping confirmation with tracking information. Carrier scans may take time to appear.
Address accuracy and changes
Review the recipient name, street, apartment or unit, city, state, and ZIP Code before submitting the order. Address and order changes must be requested through customer service and can only be made before shipment. We cannot guarantee changes after fulfillment begins and cannot redirect an order after it ships.
Cancellations
You may request cancellation before shipment. If the order has already shipped, receive it and use the return procedure in our Return and Refund Policy.
Lost, delayed, damaged, or incorrect deliveries
If tracking shows an unusual delay, the parcel appears lost, or the order arrives damaged, incorrect, or incomplete, contact us with your order number. We will investigate with the carrier and provide an appropriate replacement, completion, or refund. Customers are not charged for remedies involving a verified carrier loss, transit damage, or our fulfillment error.
Shipping contact
Adamson IronBridge Wholesale LLC
3010 Blake James Dr, Lexington, KY 40509, United States
Phone: +1 870-634-6793
Email: support@shopironbridge.com
Website: https://ironbridgehome.com